Ordering & Payment Shipping

1. Ordering

1.1 Small & Retail Orders
For standard retail and small-volume purchases, orders may be placed directly and are accepted on a cash-sale basis. Payment is due at the time of purchase or pickup.

1.2 Large & Commercial Orders
All large or commercial orders are subject to the following requirements before production or cutting begins:

• A Bill of Lading (BOL) must be issued and approved by the accounts team prior to order fulfillment.
• Full prepayment is required before pickup, OR a valid Purchase Order (PO) number must be provided before we begin cutting the wood.
• Orders will not enter production or be prepared for shipment until one of the above conditions has been satisfied.

Note: If you are unsure whether your order qualifies as a large/commercial order, please contact us in advance so we can confirm the appropriate process.

1.3 Order Changes & Cancellations
Once an order has entered production (i.e., cutting has commenced), changes or cancellations may not be possible. Please confirm all specifications—dimensions, species, quantities—before submitting a PO or prepayment. PVAWP is not responsible for errors in orders resulting from incorrect specifications provided by the customer.

2. Payment

2.1 Accepted Payment Methods
PVAWP accepts the following forms of payment:

• Cash
• Cheque (made payable to PVAWP)
• Interac e-Transfer
• Bank Transfer / EFT (Electronic Funds Transfer)

Credit cards are not accepted. Please ensure your preferred method of payment is arranged prior to pickup or delivery.

2.2 Cash Sales
Cash sales are welcome for both retail and qualifying commercial transactions. All cash transactions will be confirmed with a receipt upon completion of payment.

2.3 Cheques
Cheques must be made payable to PVAWP and received in full before any order is released. Orders paid by cheque are subject to a clearing period; goods may be held until the cheque clears, unless otherwise arranged in advance.

2.4 Interac e-Transfer
E-transfers should be sent to the email address provided by our team at the time of invoicing. Please include your order number or PO number in the message field to ensure prompt processing.

2.5 Bank / Electronic Transfer
For bank or wire transfers, please request our banking details directly from our office. Transfer confirmation must be provided before the order is released for pickup or shipping.

2.6 Large Order Prepayment
For large orders requiring a BOL, full prepayment must be received and confirmed by PVAWP before any wood is cut or prepared. Alternatively, a validated Purchase Order number may substitute for prepayment to initiate cutting, with payment due prior to pickup or delivery.

3. Shipping & Pickup

3.1 Pickup
Customers are welcome to pick up their orders directly from our facility. Pickup scheduling should be confirmed with our team in advance. For large orders requiring a BOL, the BOL must be presented at the time of pickup.

3.2 Delivery & Freight
Delivery arrangements, where available, will be coordinated on a per-order basis. Any freight, delivery, or transport costs are the responsibility of the customer unless otherwise agreed upon in writing. PVAWP is not liable for delays or damages that occur during third-party transportation.

3.3 Bill of Lading (BOL)
A Bill of Lading is required for all large commercial shipments. The BOL must be:

• Issued and approved through the Accounts team at PVAWP before pickup or shipment.
• Presented by the carrier or customer at the time of pickup.
• Completed accurately — PVAWP assumes no liability for errors in BOL information provided by the customer or their carrier.

3.4 Risk of Loss
Risk of loss or damage to goods transfers to the customer upon pickup from our facility, or upon handoff to a freight carrier, whichever occurs first.

4. General Terms

4.1 Pricing
All prices are subject to change without notice. Quoted prices are valid for the period specified in the quote. PVAWP reserves the right to adjust pricing for material cost fluctuations, particularly for custom or large-volume orders.

4.2 Disputes
Any disputes related to orders, payment, or fulfillment should be directed to our office promptly. PVAWP is committed to resolving concerns in a fair and timely manner.

4.3 Policy Updates
PVAWP reserves the right to update these terms and conditions at any time. The most current version will govern all transactions.