Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept cash, cheque, Interac e-Transfer, and bank/wire transfer. Credit cards are not accepted. Payment is required before pickup or delivery.
Can I pay with cash?
Cash is welcome for retail and qualifying commercial orders. A receipt is provided.
What is required for a large or commercial order?
A Bill of Lading (BOL) approved by the Accounts team, plus either full prepayment or a valid PO number before cutting begins.
Can I use a Purchase Order (PO)?
Yes — approved commercial accounts may submit a PO number to authorize production.
Can I cancel or change my order?
Once cutting begins, changes may not be possible. Confirm all details before payment or PO submission.
Wood Species & Products
What wood species do you carry?
A range of SPF and Cedar. Availability varies by season and inventory.
Sizing, Dimensions & Custom Cuts
Can you cut lumber to custom dimensions?
Yes — submit the Custom Order form.
Is there a minimum order size?
No, there is no minimum order size.
Lead Times & Availability
How long does a custom order take?
Lead times depend on species, volume, and production schedule.
Do you keep stock on hand?
Some inventory is stocked; many orders are cut-to-order.
Pickup, Delivery & Shipping
Do you offer delivery?
Delivery is not currently offered. Customers may arrange their own freight.
How do I schedule a pickup?
After order confirmation and payment, contact the team to book a pickup time. Hours are Monday to Friday, 8:00 AM – 4:00 PM (lunch break 12:00 – 1:00 PM).
Who is responsible for freight costs?
All freight and transport costs are the customer's responsibility.
Pricing & Quotes
How do I get a quote?
Submit the Custom Order form or contact the team.
Are prices fixed?
Prices may change due to market fluctuations.
Do you offer volume pricing?
Yes — available for large or repeat orders.